Job Description

Job Description

Job Description

Summary:

The BSA Analyst – Customer Success will work directly with the Manager of the CRB Customer Success team in developing, implementing, coordinating and administering all activities relating to BSA special programs and AML compliance programs.

Essential Duties and Responsibilities:

· Review, discuss, and/or present Regent Bank’s CRB program with interested prospects and assist clients in determining the best, and correct, product for their business type

· Recruit new prospects for the bank’s cannabis program.

· Assist clients through the application and onboarding, provide the client with clear and consistent communication, and answer questions throughout the process as needed

· Ensure clients have completed the onboarding steps per CRB program, process and policies, while using internal tools to successfully onboard clients

· Review all documentation provided by the client, identify missing information and communicate what is outstanding in order to open an account

· Document the onboarding process of each client and ensure all internal forms are used and accurately completed

· Complete thorough and accurate enhanced due-diligence, negative news search, document findings, and partner with Manager and Director as needed

· Work with client and Green Check to ensure the integration is complete, escalating to Manager as needed for additional support

· Review transactional history for existing clients transitioning into the CRB program and identify any red flags, escalate to Manager and/or Director as needed, and work with client to get additional information

· Identify process improvements, outline and present proposed process updates to Manager and/or Director and implement changes once approved

· Ensure internal team file is continuously updated as new accounts are opened or added to “future” tab to prepare for upcoming new account workload

· Regularly review accounts on the Green Check platform and ensure that “Review In Progress” and “Awaiting Review” are accounts actively interested in the program, archive accounts as needed

· As requested, audit new account files for accuracy and completeness, noting errors and working with team to correct as needed

· Ensure established naming convention is consistently used for all files

· Maintain all records in accordance with compliance guidelines

· Complete required training as outlined by Director, Leadership, and training team

· Support department as workflow needs dictate by completing any projects or tasks identified by Manager/Director

· Identify areas of interest and complete stretch assignments based on team needs, individual areas of interest and overall department strategy

· Additional responsibilities may be assigned by Manager or Director on an as needed basis

Education And/Or Experience:

· Bachelor’s degree in business related field

· Minimum of two (2) years of new account experience

· AML/BSA experience with a financial institution preferred

Knowledge/Skills/Abilities:

· Proficiency of Microsoft Office applications (Excel, Word, PowerPoint)

· Excellent verbal and written communication skills

· Strong analytical skills required

· Familiarity of financial software

· Ability to manage multiple tasks concurrently, work under pressure, and prioritize as business needs dictate

· Strong attention to detail and organizational skills

· Strong customer service skills and the ability to handle difficult client scenarios

· Ability to handle ambiguity while driving results

· All candidates will be required to complete a pre-employment background, credit, and drug screening

Physical Requirements:

· Specific vision abilities required by this job include close vision and the ability to adjust focus.

· Sitting for long periods of time.

Working Conditions:

The working conditions are generally comfortable with minimal exposure to noise, heat, dust and other related items. All employees are required to maintain a neat and safe work area.

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