Job Description

Requisition Number: 100796 

Client Success Manager - Cisco

The Client Success Manager (CSM) in the Cisco Customer Success organization will play a key role by being the “voice of the customer” as they adopt Cisco software solutions. The CSM will be involved in various activities to ensure the portfolio of clients are achieving their business outcomes by successfully adopting and expanding their use of Cisco solutions.

Location:

This is a hybrid opportunity where you will work from home and one of our Insight Hub locations. 

Insight at a Glance

·14,000+ engaged teammate s globally

·#20 on Fortune’s World's Best Workplaces ™ list

·$9.2 billion in revenue

· Received 35+ industry and partner awards in the past year

·$1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

About the role 

The CSM will work closely with clients’ key stakeholders as well as Insight’s internal teams to drive our mutual success. Secondarily, the role performs Business Development Manager (BDM) functions, proactively promoting collaboration between Insight and Cisco sales teams to identify and target accounts that are mutually profitable. This involves the development and implementation of successful product marketing programs to support the development of competitive strategies relative to Cisco software in the Collaboration, Networking, and Security segments of the Cisco portfolio.

• Ensure clients are properly on-boarded and derive maximum value from their investment in Insight.
• Build and maintain strong relationships with clients and help them progress through the most advantageous adoption of Cisco solutions.
• Provide post-sales strategic guidance and recommend additional initiatives to continue improving the client’s technology experience.
• Be the “voice of the customer” by introducing client stakeholders to Insight and Cisco resources and by conducting regular business reviews.

· Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

What we’re looking for

· A solid understanding of business outcomes engagement models and how they are being used to ensure client loyalty in Cisco environments.

· In depth knowledge of how companies are using technology to enhance customer engagement, improve the experience of their workforce, and optimize the operations of their IT infrastructure.

· Excellent communication skills with the ability to explain complex technical concepts and influence decisions across all levels of stakeholders

· Strong project management and organizational skills with a good understanding of IT operations

What you can expect
We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include: 

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But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here .

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes: Chandler || Arizona (US-AZ) || United States (US) || Sales/Business Development || None || US - Chandler,AZ; CA - Montreal, QC; US - Austin, TX; US - Chicago, IL; US - Conway, AR; US - McAllen, TX ||

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