Job Description
MANAGER JOB SUMMARY
The Manager is responsible for working with the General Manager to ensure the overall success of the Company with day-to-day operations and management responsibilities. These duties will include supervising all employees on the floor, performing all manager POS responsibilities, ensuring all food and beverage products are high quality and made and presented in accordance with Company specifications, ensuring the restaurant is clean and safe for all employees and guests, making sure all operational supplies are adequate and fully stocked, being able to respond to all guest and employee issues in an effective and professional manner, and completing all documentation necessary for the day-to-day operation of the restaurant including manager logs and any incident or workers compensation reports.
MANAGER ESSENTIAL DUTIES & RESPONSIBILITIES
- Exhibit consistently dependable, reliable, punctual, and trustworthy conduct
- Maintain safe, secure, and healthy facility environment by enforcing ServSafe and other sanitation standards and procedures, and complying with all health and legal regulations
- Maintain operations by implementing policies and standard operating procedures, implementing production, productivity, quality, and patron-service standards, determining, and implementing system improvements
- Maintain patron satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings, initiating improvements, and building relationships with preferred patrons
- Accomplish company goals by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments
- Strictly enforce and comply with all regulatory, employment, wage and hour, and other legal compliance policies and procedures associated with the restaurant business
- Manage and direct all staff employees in a manner that promotes exemplary customer service
- Work to ensure a safe work environment for all employees
MANAGER SPECIFIC JOB KNOWLEDGE, SKILL, AND ABILITY
- Knowledge of Teamwork and Toast POS system
- Quality focus
- Ability to read, write and speak the English language to interact with customers, the public and employees
- Proficient verbal communication skills
- Ability to work under pressure and professionally deal with stressful situations during busy periods in a loud, busy, and crowded environment
- Strong interpersonal skills to provide overall guest satisfaction and be able to manage a large and diverse employee workforce, and be able to maintain staff moral
- Knowledge of proper food handling requirements
- Knowledge of bar and kitchen items
- Must have knowledge of all required legal documents, i.e., A.B.C., Health Department, Police, City, Etc.
QUALIFICATION STANDARDS
Education
- High School Diploma or GED equivalent required
- College degree preferred
Experience
- Minimum of two years’ experience in a fast-paced restaurant/bar management role
- Must be at least 18 to meet minimum age requirement of the State of Tennessee to serve alcoholic beverages
- Licenses or Certificates
- Food Handlers Card
- ABC Service Certification
- CPR certification and/or First Aid training preferred
GROOMING
All employees must wear the proper uniform and maintain a neat, clean and well-groomed appearance in accordance with the Company’s grooming standards. This policy is implemented in compliance with the Company’s obligations related to accommodating religious beliefs and practices, medical conditions and disabilities.
PHYSICAL REQUIREMENTS/WORKING ENVIRONMENT
- Must be able to work in an environment with constantly elevated temperatures
- Must be able to work and move quickly in a tight-space environment in a safe manner without disrupting other employees
- Must be able to lift at least 50 lbs.
OTHER
Applicants with additional language skills preferred
Compensation: $58,000 - $65,000 PER YEAR, BONUS PROGRAM, PAID VACATION, BENEFIT PACKAGE, PARKING AND CELL PHONE REIMBURSEMENT
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