Job Description
Senior Product Manager, Account Integrity and Community Experience - Trust & Safety - San Jose Senior Product Manager, Account Integrity and Community Experience - Trust & Safety - San Jose
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Responsibilities
About the Team
As a product manager on our Trust & Safety team, you will work with teams of engineers, data scientists, operations, product policies, and various relevant internal teams to build safety product features and strategies. You will be working on safety features, technical strategies to improve our trust and safety processes, as well as methods to detect and address risky behaviors and actors in the community. You will also work on project management to deliver major Trust and Safety product changes. Travel between our global offices is expected.
The Comment Safety team will be more committed to understanding and solving users’ negative and safety experiences in comment scenarios, and improving the overall interactive ecosystem based on online product strategies and features.
Responsibilities:
- Responsible for product strategy of TikTok comment safety and ecosystem, collaborating with global cross-functional teams to conduct product roadmap planning, product strategy analysis, product requirements design, and product project management.
- Support the comment safety ecosystem in a data-driven manner, optimize the comment safety metrics system, locate core issues based on user community interaction data analysis, and promote solutions to achieve significant results and improve users' comment safety experience.
- Gain insight into the awareness of different user roles in comment scenarios and global industry trends, and continuously collaborate with the market and research teams to conduct industry competitor analysis, public safety perception research, user experience insights, and continuously explore the gap between the current situation and the ideal state, create an industry-leading comment ecosystem.
- Manage the risk of potential comment escalation, improve the detection and alarm mechanism for negative comment interaction trends, and establish a robust risk management process including automatic upgrade strategies and moderation mechanisms to reduce potential reputation risks.
Qualifications
Minimum Qualifications:
- Bachelor's degree or above;
- 3+ years of product management experience in Consumer-Facing mobile or web Internet companies and launching complex features or scenarios;
- Strong project management and communication skills, able to manage multiple stakeholders in different timezones and influence global cross-functional teams;
- Proven experience designing product solutions based on evidence and expert in utilizing data and research to analyze product designs;
- Solid understanding of user-centered design principles and user research methodologies;
- Hands-on experience identifying and optimizing performance to improve product quality and user experience.
Preferred Qualifications:
- Experience in Trust and Safety and understanding the landscape and new policy development and implementation;
- Familiar with agile development methodologies, product management frameworks and algorithms.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an Always Day 1 mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Trust & Safety
TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at
Job Information
【For Pay Transparency】Compensation Description (Annually)
The base salary range for this position in the selected city is $165120 - $311600 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
Product Management and Marketing Industries
Technology, Information and Internet
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