Job Description

Job Description

Join the team that supports Teller Recon Services to do the right thing for our customers. If you are detail-oriented, have great oral and written communication skills and can work in a fast-paced environment, this account specialist role is for you. 

As an Account Specialist II in Teller Recon Services, you will take approximately 30-45 inbound calls a day from branches, commercial businesses, and customers regarding unclaimed property . By building a strong rapport with your customers, you will be able to make an impact on the business. Your passion for customer service and inner competitiveness will allow you to excel in this fast-paced environment.

Job Responsibilities:

• Operate in a call center environment dedicated to 100% phone-based customer interactions
• Exhibit outstanding communication, negotiation, and decision-making skills, ensuring continuous engagement with our customers
• Take full responsibility for each customer interaction, treating them with respect and responding empathetically
• Function effectively both independently and collaboratively within a team setting
• Comply with all relevant regulatory standards and departmental practices and procedures
• Employ problem-solving abilities to efficiently address customer inquiries and resolve issues
• Navigate multiple technologies while maintaining active engagement with our customers

Required Qualifications, Capabilities, and Skills:

• +2 years of experience in customer interaction or support, either via phone or in-person
• +2 years of proficiency in using multiple computer applications within a Windows-based environment
• Prior experience in retail industry. Retail banking experience a plus
• Strong passion for assisting people by solving problems and effectively presenting and explaining solutions
• Ability to thrive in a fast-paced environment
• Experience in data entry tasks

Schedule: Monday - Friday (Hours of operations are between 8am and 9pm EST) Day Shift/Night Shift

This is NOT a hybrid based role. This requires you to work ONSITE.

This position requires that you attend trainings as scheduled. Training hours may not coincide with regular schedule. 

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Job Tags

Day shift, Monday to Friday,

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